Nemio Support

Help with your private relationship memory companion.

Contact support

For questions, bug reports, or account help, email us at:

Please do not email an export archive containing personal information unless our support team explicitly asks for it through a secure process.

Help topics

Restore a subscription

Open Nemio’s subscription screen and choose Restore Purchases. Make sure you are signed in to the Apple ID used for the original purchase.

Manage or cancel a subscription

Subscriptions are managed through your Apple App Store account settings. Cancelling keeps Pro active until the current billing period ends.

AI usage and Free plan limits

The first active AI day includes 5 AI actions; later days include 1 per day. Pro access is independent of this daily Free limit, subject to reasonable use protections.

Export, import, or delete local data

Use Settings to export your data, create an encrypted archive, import compatible local data, or delete all local data. Keep exports in a secure location.

Face ID and App Lock

Enable or disable App Lock in Settings. Face ID authentication is handled by iOS; Nemio never receives or stores biometric information.

Notifications and Daily Brief

Notifications are optional and controlled in Nemio and iOS Settings. Daily Brief notifications do not display a person’s name or relationship detail.

Report a bug

Email support with a short description, your iPhone model, iOS version, Nemio version, and steps to reproduce the issue. Avoid including private memories or exports.