
ArtSticker / iPhone
ArtSticker Support
Help with your sticker album, museum visits, Stories and Pro access.
Get in touch
Let’s get you unstuck.
For questions, feedback, privacy requests or a bug report, email:
ozanbagiran@gmail.comInclude your iPhone model, iOS version, ArtSticker version, what happened and the steps to reproduce it. If useful, attach a screenshot with private information hidden. Please do not send payment-card details or a full album backup.
Frequently asked questions
How do I make my first sticker?
Open Collect and take a photo or choose one from your library. Select Prepare now, adjust the artwork corners, preview the border and shadow, then save it to your album. Artwork information is optional and can be added later.
Where do Quick Collect photos go?
They appear in To prepare on Album. Quick Collect saves the original photo first, so you can finish your stickers later. Pending photos are not included in finished-sticker counts, collection covers or Story selection.
How do I save a museum location?
In the place picker, search for a venue or choose a point on the map. Enter a place name, then tap Save or Use this place. Both a name and a map point are needed. Closing the picker without saving does not attach a place. Location permission is optional; manual selection is available.
Why is a photo date or place missing?
Imported photos keep their available date and GPS information. Some files do not include it, or metadata may have been removed before import. Add the seen date and place manually. An old gallery photo is not automatically assigned today’s date or your current visit.
Can I keep a slanted or irregular crop?
Yes. The sticker keeps the shape defined by your four corners. Adjust those corners without crossing the edges, then preview the result. You can re-edit a saved sticker from the original photo and change its border or shadow.
How do I share everything I found today?
On Album, use Share today’s finds when completed artworks have today’s recorded seen date. Choose up to eight stickers for a Story. You can also start from a visit, collection or artwork. Save the vertical image or use Share, then add it to Instagram Stories. Pending photos must be prepared first.
How do I back up or move my album?
From Album, open Settings and choose Export backup. Save the .artstickerbackup file somewhere safe, then use Restore from backup in ArtSticker on the other installation. The file includes original photos and saved locations and is not password-encrypted. Restore replaces the current album; export that album first if you want to keep it. A purchase restore alone does not restore your artworks.
Why is a backup not restoring?
ArtSticker validates the archive before replacing the album. A damaged file or unsupported version is rejected. Keep the original file, confirm it downloaded fully from Files or your cloud drive, and try again with an up-to-date app. Contact support with the error message rather than sending the full backup.
How do I restore Pro?
Open Settings, open ArtSticker Pro and choose Restore purchases. Use the Apple account used for the original purchase and check your internet connection. If a purchase is pending approval, Pro unlocks after Apple confirms it. Contact support if a completed purchase still does not restore.
How do I manage or cancel a subscription?
Open Apple account subscription settings, or Manage subscriptions in ArtSticker Settings when available. Deleting ArtSticker does not cancel an active subscription. A one-time lifetime purchase has no automatic renewal.
What is included in Free and Pro?
Free includes up to 30 finished stickers, 3 collections and the basic Story templates. Editing, sharing, maps, visits and backups remain available. Pro adds unlimited stickers and collections, additional Story designs, optional signature removal, a continuous preparation queue, printable A4 sheets and a year-in-art Story. Available plans and prices are shown before purchase.
Can I use ArtSticker offline?
Camera capture, local album browsing, cropping and Stories without maps work offline. Place searches, map tiles, map snapshots, directions and purchase checks may need a connection. A photo stored only in iCloud may also need to download first.
How do I change language or permissions?
ArtSticker supports English, Spanish, French, German, Portuguese and Turkish and follows your device or per-app language. Check the ArtSticker settings in iOS for language, Camera, Photos and Location permissions. If saving to Photos is unavailable, use the system Share action to save elsewhere.
How do I delete my data?
Open an artwork’s detail screen, choose Delete and confirm. Removing a collection keeps its artworks. To remove the entire local album, first export anything you want to keep, then fully delete the app from the device. Exported backups, images saved to Photos, cloud/device backups and shared copies must be removed separately.